Customer Care

Thank you for coming!
Please see below for our return policy and a list of frequently asked questions. 

 

Return Policy

Due to hygienic reasons, JEM Nails does not offer returns or exchanges. All sales are final. Please contact info@jemnails.ca to begin the return process. 

FAQ: 

What about duties and taxes?

Customers are responsible for all duties and tax charges. 

One of my nails just popped off, what now?

If you can find it, keep the nail and simply glue it back on when you get the chance (you may want to start carrying a spare glue around with you). If you can't find it, replace it with one of the other nails from your set!